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Frequently Asked Questions
Patient Guide
Frequently Asked Questions
Find answers about health tourism, treatment, travel and patient support.
Treatment Process
4 questionsFill out our patient application form or contact us via the contact page. Our team will evaluate your medical history and recommend the most suitable hospital and specialist.
Yes. The initial consultation and treatment planning inquiry are free. Treatment costs are determined by the hospital and procedure.
After receiving your medical reports, a preliminary assessment and treatment plan proposal is usually provided within 24–48 hours.
Coordinators support Turkish, English, German, Bulgarian, Russian, Romanian and Arabic. The website is available in the same languages.
Hospital & Doctor
3 questionsOur health tourism service is provided at Atakent Cihan Hospital in Izmit, Kocaeli.
We match based on specialty, experience, patient volume and hospital affiliation.
Yes. Our partner facilities hold national and international accreditation standards.
Travel & Accommodation
3 questionsYes. Airport–hospital–hotel transfers can be included in your treatment package or arranged separately.
Yes. We arrange hotel service to match your treatment plan. The length of stay depends on that plan.
Yes. Companion accommodation and transfer planning can also be arranged.
Costs & Payment
3 questionsCosts vary by hospital, procedure type and personal treatment plan. A preliminary quote is shared after medical assessment.
Bank transfer, credit card and hospital payment options are available. Details are specified in the treatment plan.
The preliminary quote is based on the medical information you share. Final price is confirmed after examination.
Visa & Documents
2 questionsVisa requirements vary by country. Many nationals can enter with e-visa or visa on arrival. Country-specific guidance is provided.
Current diagnosis reports, lab results, X-ray/MRI images and medication list are sufficient. Guidance is provided for any missing documents.
Aftercare
2 questionsYes. We offer online or phone follow-up support after discharge. Coordination with your local doctor can be arranged if needed.
Your patient coordinator remains available throughout your recovery and answers your questions.
Still have questions?
Our patient support team is happy to help you.